Privacy Policy

1. Data Protection at a Glance

 

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to all data that can be used to identify you personally. Detailed information on the topic of data protection can be found in the privacy policy listed below this text.

 

Data Collection on This Website

 

Who is responsible for data collection on this website?

The data on this website is processed by the website operator. You can find their contact details in the section “Information About the Responsible Party” in this privacy policy.

 

How do we collect your data?

Some data is collected when you provide it to us—e.g. by filling out a contact form. Other data is collected automatically or with your consent when you visit the website. This includes technical data (e.g. browser, operating system, time of visit). This data is collected automatically as soon as you access the site.

 

What do we use your data for?

Some data is collected to ensure the website functions properly. Other data may be used to analyze user behavior.

 

What rights do you have regarding your data?

You have the right to request, free of charge, information about the origin, recipients, and purpose of your stored personal data at any time. You also have the right to request correction or deletion of this data. If you’ve given consent to data processing, you can withdraw it at any time with future effect. Additionally, you can request restriction of processing under certain conditions. You also have the right to lodge a complaint with the relevant regulatory authority. Feel free to contact us for more information on your data rights.

 

Analytics and Third-Party Tools

Your browsing behavior may be analyzed when you visit this website, primarily through analytics programs. Details can be found in this privacy policy below.

 

2. Hosting

 

External Hosting

This website is hosted externally. All personal data collected via the website is stored on the host’s servers. This may include IP addresses, contact inquiries, metadata, communication data, contract data, contact details, names, website access logs, and other data generated through use of the site.

 

External hosting is used to fulfill contracts with potential and existing customers (Art. 6(1)(b) GDPR) and to ensure a secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR). If consent is requested, processing is based solely on Art. 6(1)(a) GDPR and § 25(1) TDDDG, especially where cookies or device fingerprinting is involved. Consent can be withdrawn at any time.

 

The host only processes your data to the extent necessary to fulfill their obligations and follows our instructions.

 

Our hosting provider:

Anaconda Services (UK) Limited

5 The Green, Richmond

TW9 1PL, United Kingdom

 

3. General Notes and Mandatory Information

 

Data Protection

We take the protection of your personal data seriously. We treat your data confidentially and in accordance with legal data protection regulations and this privacy policy.

 

When you use this website, various personal data may be collected. This policy explains what data we collect, how, and for what purpose.

 

Please note: Data transmission over the internet (e.g. email communication) may have security vulnerabilities. A complete protection from third-party access is not possible.

 

Responsible Entity

Doctor Fix

13409 Berlin

Phone: +49 160 2489946

Email: info@doctorfix.com

 

The responsible party is the person or legal entity who determines the purpose and means of processing personal data.

 

Data Retention

Unless a specific retention period is mentioned, personal data is stored until the purpose for processing it no longer applies. If you request deletion or withdraw your consent, your data will be deleted unless we are legally obligated to retain it (e.g. tax or commercial retention laws).

 

Legal Basis for Data Processing

If you’ve given consent, your data is processed under Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR (for special data categories). For data transfers to non-EU countries, Art. 49(1)(a) applies. If cookies or device access is involved, § 25(1) TDDDG applies. Consent can be withdrawn anytime. If your data is needed for contract fulfillment or pre-contract measures, we rely on Art. 6(1)(b) GDPR. Legal obligations fall under Art. 6(1)(c), and legitimate interests under Art. 6(1)(f). Further details are outlined in this policy.

 

Recipients of Personal Data

We work with external parties. Data is shared with them only if it’s necessary for contract execution, legal compliance, or based on our legitimate interest under Art. 6(1)(f) GDPR. When using processors, data is shared only under valid data processing agreements.

 

Withdrawal of Consent

Many processing operations require your explicit consent. You can withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

 

Right to Object to Data Collection and Direct Marketing (Art. 21 GDPR)

If processing is based on Art. 6(1)(e) or (f), you can object at any time on grounds related to your particular situation. This also applies to profiling. If you object, your data will no longer be processed unless compelling reasons exist or it’s needed for legal claims.

 

If your data is processed for direct marketing, you have the right to object at any time. We will then stop processing your data for this purpose.

 

Right to Lodge a Complaint

If you believe your rights under GDPR are violated, you have the right to lodge a complaint with a supervisory authority, particularly in your place of residence, work, or the location of the alleged violation.

 

Right to Data Portability

You can request that we send data (processed automatically with your consent or in performance of a contract) to you or a third party in a machine-readable format.

 

Access, Correction, Deletion

You have the right to receive free information about your stored personal data, its origin, recipients, and processing purpose. You may also request correction or deletion. Feel free to contact us anytime.

 

Right to Restriction of Processing

You can request that we restrict processing of your data in the following cases:

 

• You dispute the accuracy of your data (for the duration of verification)

• Processing is unlawful, but you prefer restriction over deletion

• We no longer need your data, but you need it for legal claims

• You have objected, and it’s not yet clear whose interests prevail

 

If processing is restricted, your data will only be stored and used with your consent or for legal reasons.

 

SSL/TLS Encryption

For security and confidentiality, this site uses SSL or TLS encryption (e.g. for orders or contact forms). You can recognize this by “https://” and a lock icon in your browser.

 

When SSL/TLS is active, data you transmit cannot be read by third parties.

 

Objection to Promotional Emails

We object to use of published contact info (e.g. from the legal notice) for unsolicited advertising. Legal action will be taken against spam or other forms of misuse.

 

4. Data Collection on This Website

 

Contacting Us by Email, Phone, Fax

If you contact us, your message and related personal data (e.g. name, inquiry) will be stored and processed to handle your request. This data will not be shared without your consent.

 

Processing is based on Art. 6(1)(b) GDPR if your inquiry relates to a contract. In other cases, it is based on our legitimate interest (Art. 6(1)(f)) or your consent (Art. 6(1)(a)), if applicable.

 

Your data will be stored until the purpose expires, you request deletion, or you withdraw consent—whichever comes first. Legal retention obligations remain unaffected.

 

Comments on This Website

When using the comment feature, we store your comment, timestamp, email address, and username (unless posted anonymously).

 

Comment Storage Duration

Comments and related data remain until the commented content is deleted or the comments must be removed for legal reasons (e.g. offensive content).

 

Legal Basis

Comments are stored based on your consent (Art. 6(1)(a) GDPR), which can be revoked at any time by emailing us. Prior data processing remains lawful.

 

5. Newsletter

 

Newsletter Data

To receive our newsletter, we need your email address and a confirmation that you’re the owner and agree to receive emails. No other data is required (or only voluntarily). Data is used solely to send the newsletter and is not shared.

 

Processing is based on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time via the unsubscribe link in the email. This doesn’t affect prior processing.

 

Your data will be stored until you unsubscribe and will be deleted afterward. We reserve the right to remove addresses at our discretion under Art. 6(1)(f) GDPR.

 

If needed to prevent future emails, your address may be placed on a blacklist. This serves your interest and ours in complying with legal requirements. The blacklist entry has no time limit. You may object if your interests outweigh ours.